Key Account Manager
- Department : Sales
- Job Location : Bangalore, Karnataka
- Reporting to : Team Lead, Account Management
- Level : Mid-Level
- Shift timings : 5 PM - 2 AM (IST)
About Us:
Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort. We serve a diverse, global customer base that includes industry leaders like Monday.com, Traveloka, Whoop, Kaizen Gaming, and Whatfix.
Role Summary:
As a Key Account Manager (KAM) at Zluri, you will play a pivotal role in nurturing and expanding our strategic accounts. You will be responsible for building long-term partnerships, driving customer satisfaction, identifying growth opportunities, and ensuring the success of our customers with Zluri's solutions.
Key Responsibilities:
- Account Ownership: You will take complete ownership of assigned key accounts and act as the primary point of contact for all account-related matters.
- Customer Success Management: Build and maintain strong relationships with stakeholders, ensuring they achieve value from Zluri’s products and services.
- Revenue Growth: Identify cross-sell and upsell opportunities to drive revenue growth within existing accounts.
- Retention & Renewal: Collaborate with the customer success team to ensure high retention rates and smooth contract renewals.
- Strategic Planning: Develop account strategies and action plans to achieve business objectives and client satisfaction.
- Problem Solving: Address and resolve any account-related issues promptly to maintain strong customer trust.
- Collaboration: Work closely with the Sales, Marketing, Product, and Support teams to ensure client success.
- Data-driven insights: Monitor account performance metrics and provide data-backed recommendations for improvement.
Qualification and Experience
- Education: A Bachelor's or Master's degree in Business Administration, Marketing, or a related discipline.
- Experience: 4-6 years of experience in Key Account Management, Customer Success, or Enterprise Sales in a SaaS or B2B environment.
Key Skills: `
- Soft Skills: Strong communication, negotiation, and relationship-building skills.
- Technical Skills: Ability to understand complex SaaS solutions and translate customer needs into actionable strategies.
- Proven track record of driving customer success and revenue growth.
- Excellent problem-solving skills with a data-driven approach.
- Strong organizational and multitasking abilities to manage multiple accounts effectively.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales engagement platforms is a plus.
Empowering Diversity, Championing Inclusivity
Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.