Customer Solutions Architect
- Function : Customer Success
- Job Location: Whitefield, Bangalore
- Reporting to: Director - Customer Solutions
- Shift timings : 3:00 PM to 12:00 AM IST, with flexibility to work across global project time zones.
About Zluri: Securing the AI Future
Every enterprise is deploying AI agents. Almost none of them know what those agents can access.
Zluri is building the Identity Control Plane for the AI Era — a unified platform that brings real-time visibility and governance to every identity in an organization, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
While others build agents to do the work, we build the infrastructure to ensure they don't go rogue.
We're a Series-B startup backed by Lightspeed, MassMutual Ventures, Endiya Partners, and Kalaari Capital, trusted by 200+ enterprise customers to secure their identity landscape. If you're excited about defining how the world governs identity in an AI-first future, we'd love to talk.
Role Summary:
As a Customer Solutions Architect at Zluri, you will serve as a trusted technical advisor for our customers, driving successful deployment, integration, and adoption of our platform. You’ll collaborate closely with the sales, onboarding, and customer success teams to design and deliver solutions aligned with clients’ business goals and technical environments.
Key Responsibilities:
- Act as the primary technical point of contact during the pre-sales and post-sales phases for enterprise customers.
- Understand client requirements, business processes, and IT landscapes to architect tailored Zluri solutions.
- Lead technical discussions, solution design sessions, and custom product demonstrations.
- Work with product and engineering teams to influence roadmap priorities based on customer feedback.
- Troubleshoot technical challenges and ensure timely resolution to maintain customer satisfaction.
- Conduct training sessions and workshops for customer technical teams to ensure smooth adoption.
- Collaborate cross-functionally to improve implementation frameworks and solution delivery processes.
Qualification and Experience
- Education: Bachelor's / Master's degree in computer science, engineering, or a related field
- Experience: 7-10 years of experience in Solutions Architecture, or Technical Consulting in SaaS or enterprise software.
Soft Skills:
- Exceptional communication and interpersonal skills, with the ability to engage confidently with both technical and executive stakeholders.
- Strong problem-solving mindset and the ability to translate complex technical concepts into clear business value.
- Proven ability to work independently while collaborating effectively within cross-functional teams.
Technical Skills:
- Deep understanding of SaaS ecosystems, API integrations, SSO, SCIM, and Identity Management platforms (e.g., Okta, Azure AD, etc.).
- Hands-on experience with REST APIs, scripting (Python, PowerShell, or similar), and automation frameworks.
- Understanding of different cloud platforms such as AWS, Azure, or GCP, along with a solid grasp of data security, identity governance, and infrastructure concepts.
- Demonstrated experience in architecting and delivering scalable solutions that address complex technical and business challenges.
Preferred Qualifications:
- 3+ years of experience in Identity and Access Management (IAM), Cloud, Security, or SaaS architecture domains.
- Certifications in Cloud Architecture (AWS, Azure, or GCP) or ITSM tools are highly desirable.
Empowering Diversity, Championing Inclusivity
Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.