Zluri
  • Role: Associate - Customer Service Operations 
  • Department: Customer Success
  • Location: Bangalore
  • Employment Type: Full-Time (Hybrid) || Individual Contributor
Role Overview
We are seeking a detail-oriented, operationally strong Customer Service Operations Associate/Senior to manage and execute operational tasks for the SaaS Management Platform. This role is critical in ensuring data accuracy, operational excellence, compliance, and a high-quality customer experience. The ideal candidate will serve as a point of contact (POC) in core module operations of a SaaS product, supporting customers primarily and internal stakeholders, while ensuring timely & accurate execution of tasks.
Key Responsibilities
  • Operational Excellence and Task Management
  • Stakeholder and Customer Service Management
  • Process Excellence
  • Resolution Excellence
Required Skills
  • Strong Attention to Detail
  • Excellent Data Validation and Analysis Skills
  • Strong Process-Oriented mindset
  • Task and priority management
Technical Skills
  • Experience working with SaaS management platforms (preferred).
  • Proficiency in Google Sheets.
  • L1 troubleshooting and understanding of the issues.
Communication Skills
  • Strong written and verbal communication.
  • Ability to interact with internal and external stakeholders.
  • Ability to deliver clear, structured, and engaging product demonstrations to the customers/champions.
  • Ability to cross-collaborate with customer success support, product & engineering.
Problem-Solving Skills
  • Strong analytical thinking.
  • Ability to identify discrepancies and resolve issues.
  • Ability to manage complex operational scenarios.
Experience (1 - 3 years)
  • Experience in Customer Operations, Support Operations, or SaaS Operations.
Customer Service - Senior Associate
  • Relevant experience in Customer Operations or SaaS platform operations.
Nice to Have
  • Experience handling customer service via ticketing tools (Freshdesk, Jira).
  • Exposure to AI and enterprise SaaS platforms.
  • Experience working with global or distributed customers & teams.
We can’t wait to meet you!
Customer-first mindset; execute tasks; ensure SLAs, Quality, and Customer Experience are delivered beyond expectations.
Strong bias toward action and ownership, and thrives in a fast-paced, scaling startup environment.
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